Find answers to frequently asked questions about our services including the second opinion process, accessing treatment options and potential costs involved. Further answers to questions on risks, travel, health, finances and legal matters can be found on this page. On a general basis, we draw attention to some matters that are important to be aware of when traveling abroad and our partners. If you have a question that is not answered here, don't hesitate to get in touch with us.
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How does the insurance work around the various part of the process?
Regular travel insurance includes a travel sickness insurance. This includes expenses in the event of death and medical treatment in the event of an accident or acute illness during the trip. Included in the insurance are expenses for repatriation to Norway when it is medically indicated, and summoning relatives in the event of a serious, life-threatening illness. The costs of necessary treatment and repatriation are usually reimbursed without an upper limit. The insurance usually also includes an accident insurance. This is an insurance cover that is paid out in the event of death or permanent medical disability as a result of an accident. The sum insured is paid as a lump sum.
All forms of human activity and medical treatment involve a risk. In some cases, unfortunately, things go wrong. Stretcher transport is not covered by the Norwegian National Insurance Scheme. The exception is if the death occurs in one of the Nordic countries.
Are there any restrictions to be aware of after treatment?
If you have had an operation, you may be told that you should not fly immediately. If you need to stay somewhere before travelling, this will have to be paid for by the patient in addition to costs for companions and alternative forms of transport.
Will I be entitled to compensation if something goes wrong?
If you have suffered an injury as a result of treatment abroad, the treatment country's rules on compensation apply, and you must claim compensation yourself. If there is a separate patient injury compensation in the country of treatment, you must sort this yourself. You may have to make a claim for compensation after injury during treatment directly to the treatment site.
The Patient Injuries Act only covers foreign hospitals and doctors if the public sector has entered into an agreement with the treatment center in advance through an agreement on the purchase of services. An example is when patients are sent abroad as a result of a waiting list guarantee.
All human activity and medical intervention involves a risk. If complications should arise, it may in some cases be difficult for hospitals in Norway to follow up the treatment given in another country. For follow-up of treatment in Norway, you will have to expect to enter the ordinary health queue.
What is the risk of being infected with a disease while travelling?
The risk of becoming infected with antibiotic-resistant bacteria, such as yellow staphylococci (called MRSA), can be greater, depending on which country you travel to, when you choose to travel out of your home country for treatment. We therefore recommend all our customers to take a blood sample to test for MRSA when they return home.
Can my second opinion be conducted online/remotely?
Yes. All second opinions offered by Oncolomed are facilitated remotely. We will arrange for you the second opinion using easy to use, secure and dependable technologies in line with all legal standards.
What is the risk of being infected with MRSA when travelling?
The risk of becoming infected with antibiotic-resistant bacteria, such as yellow staphylococci (called MRSA) can increase if you travel outside of your own country for treatment. However, the risk may vary depending on which country you travel to. We therefore recommend all our customers take a blood sample to test for MRSA when they return home.
Can I choose my own doctor or will I have to accept what Oncolomed suggests?
Oncolomed will share a list of oncologists and cancer clinics that suit the condition and needs of the patient based on a set criterion. As the patient, you are in complete control of your cancer treatment journey and you are always free to opt for the option that you believe will suit better.