Frequently Asked Questions
Find answers to frequently asked questions about our services including the second opinion process, accessing treatment options and potential costs involved. Further answers to questions on risks, travel, health, finances and legal matters can be found on this page. On a general basis, we draw attention to some matters that are important to be aware of when traveling abroad and our partners. If you have a question that is not answered here, don't hesitate to get in touch with us.
How does the insurance work around the various part of the process?
Regular travel insurance includes a travel sickness insurance. This includes expenses in the event of death and medical treatment in the event of an accident or acute illness during the trip. Included in the insurance are expenses for repatriation to Norway when it is medically indicated, and summoning relatives in the event of a serious, life-threatening illness. The costs of necessary treatment and repatriation are usually reimbursed without an upper limit. The insurance usually also includes an accident insurance. This is an insurance cover that is paid out in the event of death or permanent medical disability as a result of an accident. The sum insured is paid as a lump sum.READ more
What would happen if I die abroad?
All forms of human activity and medical treatment involve a risk. In some cases, unfortunately, things go wrong. Stretcher transport is not covered by the Norwegian National Insurance Scheme. The exception is if the death occurs in one of the Nordic countries.READ more
Are there any restrictions to be aware of after treatment?
If you have had an operation, you may be told that you should not fly immediately. If you need to stay somewhere before travelling, this will have to be paid for by the patient in addition to costs for companions and alternative forms of transport.READ more
Will I be entitled to compensation if something goes wrong?
If you have suffered an injury as a result of treatment abroad, the treatment country's rules on compensation apply, and you must claim compensation yourself. If there is a separate patient injury compensation in the country of treatment, you must sort this yourself. You may have to make a claim for compensation after injury during treatment directly to the treatment site. The Patient Injuries Act only covers foreign hospitals and doctors if the public sector has entered into an agreement with the treatment center in advance through an agreement on the purchase of services. An example is when patients are sent abroad as a result of a waiting list guarantee.READ more
What is some of the complications & follow ups?
All human activity and medical intervention involves a risk. If complications should arise, it may in some cases be difficult for hospitals in Norway to follow up the treatment given in another country. For follow-up of treatment in Norway, you will have to expect to enter the ordinary health queue.READ more
What is the risk of being infected with a disease while travelling?
The risk of becoming infected with antibiotic-resistant bacteria, such as yellow staphylococci (called MRSA), can be greater, depending on which country you travel to, when you choose to travel out of your home country for treatment. We therefore recommend all our customers to take a blood sample to test for MRSA when they return home.READ more
How are my medical records/data protected and where are they stored?
All medical and personal data is saved on secure data servers that comply with HIPAA and GDPR standards.READ more
Can my second opinion be conducted online/remotely?
Yes. All second opinions offered by Oncolomed are facilitated remotely. We will arrange for you the second opinion using easy to use, secure and dependable technologies in line with all legal standards.READ more
What are the costs of cancer treatment / second opinions?
As each case is unique, we would request you to talk to an Oncolomed representative to discuss the modalities of your case.READ more
What activities will Oncolomed take care of as part of organisation of my cancer care?
Oncolomed will take care of several activities related to the organising of your care. Please read more about this by clicking on "Read more" button.READ more
Are there any special conditions that I should be aware of if I am travelling abroad for treatment?
If you have had an operation, you may be told that you should not fly immediately. Any stay while you are waiting to be able to go home, you have to pay for yourself.READ more
What are some insurance related queries that I should be aware of?
It may seem obvious however you will not be covered under travel insurance when you travel abroad to undergo any special treatment.READ more
What are the risks associated with medical insurance?
There are conditions that are not covered by a travel insurance. Scheduled inspections, such as INR measurement during warfarin treatment is not covered.READ more
What are the insurance provisions available in case anything goes wrong?
Regular travel insurance includes travel sickness insurance. This includes expenses in the event of death and medical treatment in the event of an accident or acute illness during the trip.READ more
What is the risk of being infected with MRSA when travelling?
The risk of becoming infected with antibiotic-resistant bacteria, such as yellow staphylococci (called MRSA) can increase if you travel outside of your own country for treatment. However, the risk may vary depending on which country you travel to. We therefore recommend all our customers take a blood sample to test for MRSA when they return home.READ more
How do I make the payment for the cancer treatment services used?
The payment for the services can be made through bank transfer. Payment terms will be shared with you in advance after having discussed the specifics of the amount with the Oncolomed representative.READ more
If something goes wrong when receiving cancer treatment abroad, will I be eligible for compensation?
If you have suffered an injury as a result of treatment abroad, the treatment country's rules on compensation apply, and you must claim compensation yourself.READ more
Can I choose my own doctor or will I have to accept what Oncolomed suggests?
Oncolomed will share a list of oncologists and cancer clinics that suit the condition and needs of the patient based on a set criterion. As the patient, you are in complete control of your cancer treatment journey and you are always free to opt for the option that you believe will suit better.READ more
How do I share my previous history and medical records with the doctor before getting a second opinion?
The medical records, prescriptions and other documents related to the diagnosis can be uploaded via our platform, enabling them to be shared with the clinic/ practitioner concerned.READ more
How long will it take for a doctor to provide a second assessment of my situation?
Typically it takes 7 to 10 days time for the patient to receive a detailed assessment and final opinion on the diagnosis from our experts.READ more
Can I follow up with the same doctor after my second opinion?
In most cases yes. We will always try to find the most suitable oncologist for the initial assessment and this can may also be the preferred treatment candidate for your specific cancer.READ more
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